Federation Frigate Question

Jim Lewis · Post by **Jim Lewis** » Mon Feb 06, 2012 11:20 pm

I received my Squadron Box this afternoon, and was going over the minis. On the underside of the Frigate, what does this detail represent, and what color should it be? Forgive the quick iPhone photo...

Scoutdad · Post by **Scoutdad** » Mon Feb 06, 2012 11:27 pm

Jim:
Can't see too clearly from the photo, but IIRC - that is the drone launcher.

As for color, I painted mine the same color as the hull and then painted the actual launch port grey.

Jim Lewis · Post by **Jim Lewis** » Mon Feb 06, 2012 11:55 pm

Ah, makes sense!

Thanks Tony!

djdood · Post by **djdood** » Tue Feb 07, 2012 12:12 am

Concur with Scoutdad. All the "circle inside a rectangle" details like that are drone ports.

Couldn't find a good view of it on an FFG, but it does show up pretty well on this FFB render:
http://www.starfleetgames.com/images/Mo ... -below.jpg

Jim Lewis · Post by **Jim Lewis** » Tue Feb 07, 2012 12:32 am

That's it!

Working with the Frigate so far has been a bit disappointing. One of my nacelles is so soft that it bends with the slightest handling. The other is more solid, but both suffers from what appears to be serious mold-shift and are out of round. Both end caps are not recoverable. I also have two starboard nacelles.

It might be faster to scratchbuild replacements rather than attempt to clean them up.

Do you think Mongoose has plans to offer spare parts sets?

djdood · Post by **djdood** » Tue Feb 07, 2012 12:51 am

I would say in the case of both the soft (not cured resin?) nacelle and the missing port nacelle, you should contact Mongoose customer service and request replacements. You paid for your mini, there is no reason for you to have to order spare parts to complete it.

My understanding is that they've been taking care of folks with issues like these with minis.

Scoutdad · Post by **Scoutdad** » Tue Feb 07, 2012 12:56 am

I had one Fed CA with a "soft" nacelle.
When I contacted Matthew, he offered to replace it. I haven't received it yet, but hopefully its in the mail.

Jim Lewis · Post by **Jim Lewis** » Tue Feb 07, 2012 1:11 am

Good advice, I'll contact Mongoose too.

Nissei · Post by **Nissei** » Tue Feb 07, 2012 4:08 pm

Jim,

I had similar problems with my Federation squadron set. I contacted Mongoose publishing (sales department) with the list of parts needing replacement, received a prompt email (w/i 12 hours), and was advised that their warehouse would be instructed to send me replacement parts. Now I'm just waiting with my fingers crossed.

Jim Lewis · Post by **Jim Lewis** » Tue Feb 07, 2012 4:59 pm

Nissei wrote:Jim,

I had similar problems with my Federation squadron set. I contacted Mongoose publishing (sales department) with the list of parts needing replacement, received a prompt email (w/i 12 hours), and was advised that their warehouse would be instructed to send me replacement parts. Now I'm just waiting with my fingers crossed.

Yes - thank you all. Matthew sent me an email last night, passing it on to the people in the service department who can send me replacement nacelles. Prompt and professional - I'm keeping my fingers crossed too.

My DN, CA, and CL are in pretty good shape, so I have something I can get into while waiting. BC - that's gonna take some work...

Nissei · Post by **Nissei** » Thu Feb 09, 2012 11:26 pm

Jim,

I got a package today from Mongoose in Ohio with all the replacement parts requested. I emailed at the beginning of this week. Despite the news about the delay in production, it is good to know that Mongoose has good customer service.

Paul

Jim Lewis · Post by **Jim Lewis** » Thu Feb 09, 2012 11:39 pm

Nissei wrote:Jim,

I got a package today from Mongoose in Ohio with all the replacement parts requested. I emailed at the beginning of this week. Despite the news about the delay in production, it is good to know that Mongoose has good customer service.

Paul

That's good news Paul - I'll keep my eyes open!

Jim Lewis · Post by **Jim Lewis** » Fri Feb 10, 2012 10:54 pm

Update: I received my replacement parts from Mongoose this afternoon - great response time! Not only did they send me a replacement nacelle for by Frigate - they sent two complete Frigates! I know, they're small, but I'm happy!

archon96 · Post by **archon96** » Fri Feb 10, 2012 11:39 pm

was gonna some really snide comment about mongoose but decided not too. good luck with the new parts.

Scoutdad · Post by **Scoutdad** » Sat Feb 11, 2012 12:36 am

must be nice.
Sent a request for replacement parts about two weeks ago.
Got an email the next day... but still no replacement parts.