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brucesim2003 Lieutenant JG
Joined: 07 Oct 2010 Posts: 53
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Posted: Tue Feb 07, 2012 8:52 am Post subject: Has my order shipped? |
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I placed an order on the 2nd of Feb, but, other than an address query, I haven't heard anything about it.
The transaction ID is [redacted].
Has it shipped yet?
Also no refund on the difference on postage as of yet.
Cheers
Bruce |
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Jean Site Admin
Joined: 18 Sep 2008 Posts: 1733
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Posted: Tue Feb 07, 2012 2:04 pm Post subject: |
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Bruce, the only person who knows that is Leanna. If you don't have her email address, PM me and I'll get it to you. _________________ Business Manager/RPG Line Editor
Amarillo Design Bureau, Inc. |
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Steve Cole Site Admin
Joined: 11 Oct 2006 Posts: 3832
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Posted: Tue Feb 07, 2012 4:18 pm Post subject: |
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Leanna's email address is Sales@StarFleetGames.com and since she never reads this forum the only way to get an answer to your question is to email her.
She normally ships every order than can ship on Monday, Wednesday, and Friday. Sometimes that schedule changes. If she walks in on a Tuesday to find 14 orders in her email, she changes her schedule and does orders instead of accounting. If she walks in on a Wednesday to find only one or two orders, she might work on accounting that day and let the orders hang until Thursday.
Normally, no order waits more than 48 hours to ship, and many go out within 3 or 4 hours. 95% go out the day we get them or the next day.
Sometimes an order has "questions" or "problems" and Leanna sends you an email but cannot move on the order until she gets an answer to a question or gets a solution to the problem.
I do know that several orders went out on the 6th. Since we don't ship on Saturday (the 4th) the 6th would have been the first and best chance. _________________ The Guy Who Designed Fed Commander
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brucesim2003 Lieutenant JG
Joined: 07 Oct 2010 Posts: 53
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Posted: Tue Feb 07, 2012 10:35 pm Post subject: |
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OK thanks for the info guys. I'll shoot Leanna an E-mail.
Cheers
Bruce |
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Steve Cole Site Admin
Joined: 11 Oct 2006 Posts: 3832
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Posted: Wed Feb 08, 2012 1:41 am Post subject: |
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I asked Leanna at the 2pm staff meeting. She said: "I sent somebody, don't remember who, a request for his apartment number since the post office won't accept his address without it. I am still waiting for his answer and cannot ship his order without it. Somebody in England wanted priority shipment and I was hoping he'd confirm that he REALLY wanted to pay $50 for it and if I don't get an answer I am going to ship that anyway and charge him the money." _________________ The Guy Who Designed Fed Commander
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brucesim2003 Lieutenant JG
Joined: 07 Oct 2010 Posts: 53
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Posted: Wed Feb 08, 2012 3:00 am Post subject: |
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No that's not me. I'm in New Zealand.
Checking my bank account, there seems to be no sign of the order at all. the money that was on hold has been released, as if the hold has expired. It was on the transactions yesterday, gone today.
Cheers
Bruce |
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Steve Cole Site Admin
Joined: 11 Oct 2006 Posts: 3832
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Posted: Wed Feb 08, 2012 7:06 pm Post subject: |
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Bruce: your order shipped last Friday (we got it thursday).
No idea how your bank works, but the order is on the way.
We don't normally contact people when there are no problems (very few companies do), since most people just ignore such email anyway (assuming that the order will arrive when the post office so wills). If you want to be notified when your order ships, just add a note in special instructions. _________________ The Guy Who Designed Fed Commander
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brucesim2003 Lieutenant JG
Joined: 07 Oct 2010 Posts: 53
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Posted: Wed Feb 08, 2012 7:54 pm Post subject: |
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After disappearing from my bank yesterday, they appeared again today. Never had that happen before. Oh well, now I'll just look forward to the game's arrival.
Cheers
Bruce |
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Steve Cole Site Admin
Joined: 11 Oct 2006 Posts: 3832
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Posted: Thu Feb 09, 2012 3:50 pm Post subject: |
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When you figure out how banks work, please tell all of us! _________________ The Guy Who Designed Fed Commander
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wedge_hammersteel Commander
Joined: 27 Sep 2008 Posts: 578 Location: Lafayette, LA
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Posted: Thu Feb 09, 2012 5:50 pm Post subject: |
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When I place an order, I know that Ms. Leanna is working on it because the charge with the large shipping estimate will show up on my on-line checking account. I know that the order is shipped when Ms. Leanna changes the total price to show the actual shipping charge. |
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kinshi Lieutenant JG
Joined: 09 Apr 2011 Posts: 86 Location: Port Orchard, WA
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Posted: Thu Feb 09, 2012 8:40 pm Post subject: |
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I knew my very recent order was filled and shipped because I not only got email back on order confirmation, I got a note from the UPS with a tracking number to let me know the order shipped. _________________ If you are local to the Kitsap, Jefferson, Peirce, Thurston or Mason County area in Western, WA state, feel free to PM me about getting a SFB/FC group going. |
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brucesim2003 Lieutenant JG
Joined: 07 Oct 2010 Posts: 53
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Posted: Wed Feb 15, 2012 5:23 am Post subject: |
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The game arrived today! It looks a bit different (counter wise) from the version I had in the '90's.
Most of your other SFB products don't have the "loose leaf" option for them. Is it not available for these, or can I get it using the special instructions window?
Cheers
Bruce |
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Steve Cole Site Admin
Joined: 11 Oct 2006 Posts: 3832
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Posted: Wed Feb 15, 2012 6:50 pm Post subject: |
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If it's not listed, it's not available.
The ones with that option are ones we print in house.
The ones without that option we have hundreds or thousands of rulebooks in the warehouse and they are bound, so there is no unbound option. _________________ The Guy Who Designed Fed Commander
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